Make sure that your Area Computing Coordinator requested the correct security.

Make sure you are a PI or a CO-PI. This is done by contacting Contracts and Grants Accounting.

Make sure you are listed as a department head, a department contact, etc. in the Master Contact List (found in the SSB application).

Make sure there was a certification issued for them. If there was, check the Home Organization of the employee. If it is not your org, they are appearing under someone else's staff listing. Have the department contact inform HR and ISS.

It may be that they have a non-sponsored pro-gram that is listed from your area. If this is the case, either certify it or correct it with a SWT and certify it. If this is not the case, then the employee's home org may be listed incorrectly. Inform HR and ISS.

When the extract is pulled from the payroll and financial system, there may be cases when the PI/CO-PI or the department head is unknown. If a correction has been made, a program shall update the approval queues. However, if the correction has not been made after a day or so, please inform Contracts and Grants Accounting.

If the total percentage per pay period falls out the normal threshold: 99.9 to 100.1 percent. If the line item changes are greater than ± 5%.

If the page reads "No action at this time", then the system cannot find anything required - either in the awaiting status, in process, or completed tabs. If you believe this is in error, contact Contracts and Grants Accounting immediately.